SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages are shipped by standard International Mail, ePacket, USPS or EMS depending on the weight, size of the product and country where the package is to be shipped..
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Superstylez Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://superstylez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent and beautiful handbag. Very roomy, despite the size. Everything corresponds to the description. There is a small smell, but i hope to fade.
Very fast shipping! Bag of very good quality! Color match! Came absolutely proportional, did not crumple! Inside the package is tight air! Size is not small! Medium! Roomy, there are departments inside! I'm very happy! Design cool! Thank you!
I thought it would be more. And so the bag is cool. Packed well, came quickly, did not crumple! I advise
Handbag is clearly worth its money. Well packed, in two packages, and inside the store put an air pillow, so that it does not crumble. So the handbag came not crumpled. I really like it, i'll walk with it everywhere. Thank you to the seller.
Good quality item arrived before the expected date
Madam is delighted
Perfect. i loved it.
Super beau
Received the wrong color but I was refunded
got some scratch on the bag while delivering. but look and feel is great. leather quality is good.
Too beautiful! I love... He's perfect. I really recommend. Fast delivery in addition
Bag class!
Quality, very roomy, came quickly
Really Perfect! Impeccable.
The bag corresponds to the description. Accessories with small roughness, metal processing is not very good. Leatherette double, the bag holds the shape well, but in the place of fastening the handles the layer is single-and this is a weak place. Carbines look fragile. There is a strong smell, but it is quickly weathered. Quality for 4 of 5.
The bag looks as same as the picture. It is cute. But the metal buttons got some rust. I think because the package was in a thin plastic bag so it has got the damage before shipping. I minus one star.
Cool bag. delivery is 1,5 months. very happy to be found.
Super fast delivery. Still no 2 weeks to Netherlands. Drawstring bag is slightly bigger than I thought, but equally nice and good quality. Packaged neatly and does not stink.
More fun in the genuine!!
The bag is super, packed perfectly, nothing crumpled all came in excellent condition! Bag just fire .. Before spb the parcel was less than a month, the number is tracked
Super bag
The parcel came in less than a month, the condition is excellent. The smell is, but not critical. Handbag without defects, packed was 5 +.
Exactly the same as in picture, cute and practical
Good bag. The color is only in reality darker than in the picture. Came without marriage. It came in a month and then only because it was stuck already in russia.
Lovely bag, thank you!
Good roomy bag)
Very good bag, fast delivery
Lovely, fast delivery 100% content
The bag is chic!!! there is a smell but it will pass, i'm sure
The bag is good, came quickly for 17 days to the tver region, there is a small smell, disappointed the strap for me is short, and so the store 5 points.
I like the bag. Good quality .
Very good bag. Very satisfied
Handbag came quickly! Roomy, beautiful, as in the description and in the photo. The store is sociable. It was only that the lock at the bag broke on the first day.
Cool bag, but inside was a small hole
Oh, great. Nice.
The bag is good, but for some reason i came with a marriage maybe because i was waiting for her. Usually it happens). Opened the dispute returned a quarter of the amount.
Excellent product, everything corresponds. Fast shipping. Thank you very much store wish to work in the same spirit
Great bag. Roomy. Pleasant to the touch, the skin is good, does not look cheap))) looks like in the photo, one in one) i was very satisfied
I advise everyone of this store-delivery 9 days to st. petersburg! 9 days!!!! It's a record! The same bag as in the picture, worth a penny, there was an air bag, so i did not crumple anywhere, i'm very happy
surprising quality
Super fast
Very beautiful and high quality.
Nice bag. Fits the description. Delivery was a little delayes though.
5 + i order a second time, only already my mother. Excellent bag, good price and fast delivery. Very satisfied.
ok:)
Magnifique, j'adore
Everything matches! The goods are good. The store is excellent!!!
Super! all as in the description, the quality is good, there is no smell. very fast delivery!
The bag is simple. As in the picture came in Krasnoyarsk territory for 18 days. I'm happy, thanks to the store.
Bag as in the description. It's okay!