SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages are shipped by standard International Mail, ePacket, USPS or EMS depending on the weight, size of the product and country where the package is to be shipped..
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Superstylez Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://superstylez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing! Beautiful glasses
The glasses waited a long time, but came. The store all beautifully packed, put a gift bracelet, very cute. Thank you! Glasses on me are great in the photo the size of my and these glasses
Glasses Super, all as you need. Recommend
Very good quality! recommended
22.02 order sent, 21.03 received by mail. Track tracked. Packed perfectly: in a chamber with air, a bag, a protective film for glasses. As a gift put a bracelet and a rag. Glasses are great. Toning is dense. No chips, bumps, scratches.
Delivery is fast. Glasses, for such a price, very good and quality. I liked everything. Thanks to the store.
Glasses really liked All as in the description, came quickly and without a single scratch! The store is very polite and attentive. Recommend to buy
The glasses came quickly, delivered neatly, the store put the gift The choice is satisfied
Glasses have reached very quickly. Nice, elegant sunglasses, very convenient. Recommend
Glasses are cute, carefully packed and secured. Have reached me in niecały month. Recommend.
The glasses are super, well packed, soft case, cloth for glasses, and the bracelet put. thanks, i recommend!
Kind laziness, the delivery is very fast, the glasses are quality, but very wide face
Very nice and they look tough.
I liked the glasses, thank you!
The goods arrived on time, satisfied. all whole, well packed + small present. Seller recommend
The glasses really liked and the delivery pleased, but unfortunately came a little scratched, though the store immediately returned the money for the gift thank you
Very cool glasses, made qualitatively. Take it, i recommend. Thanks to the store. Fast shipping.
Thanks
Glasses super... very high quality... happy with the purchase for all 100%.. Special thanks to the store for the gifts .. napkin for glasses and bracelet❤
Excellent
Cool glasses! Came quickly, without scratches, very well packed!
Glasses doszły in 2,5 wks :) very well secured shipment. Same sunglasses well made-glass pretty big
I came without asarsiz, packed with great quality of urun El El good attitude came in zamninda
Class. For this money good. Quality also pleases. I recommend the store.
Thanks for the attentive shipping :) I like it very much
Came not quickly but on time. In integrity. packaging is good.
Poor quality product
I got them very quickly, I am very happy, there is a gift :)
The order went to kiev for 3 weeks. Glasses are good. There are small bubbles, tried to convey in the photo. A little big on my face.
Ordered 01.03 received 18.03, packed just fine. Got safe and sound. Fully correspond to the description. As a gift, the store put a napkin and a bracelet))) very cute, thank you very much! I recommend to order.
I'm happy as an elephant)) everything is fine, still fast delivery 24 days)
I recommend the product went to volgograd region less than a month. order al a 22. 02.19 came the product 15.03. 19