We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages are shipped by standard International Mail, ePacket, USPS or EMS depending on the weight, size of the product and country where the package is to be shipped..
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Superstylez Store (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://superstylez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order came exactly for a month, exactly what i ordered. Quality is good, there is no thread anywhere, the goods came whole and unharmed. Good store, recommend!
The store well done the goods came to the new year thank you very much. Bag super.
The goods are not bad, but i would like pockets inside more. Of the minuses very badly closed, the magnet does not hold, and to close it you need to try.
Bag as a bag. Not bad at all
Great product. Reliable store. I order for the third time. Super fast shipping
There is not enough inner pocket, and so the bags are good
Great order received very happy
For a teenager-super.
It's okay. Delivery is fast.
The parcel reached a month to petrozavodsk. There was no damage but there was a marriage in nutrey in one of the compartments was not sewn lining. The material from which the bag is sewn is a bit rough. Quality corresponds to the price.
The bag is cool, i order the second.
All OK :-)
bag very like
the kind of quality is good, thank you store!
bag excellent, almost латвии delivery pre-long but 2 month, minus that star. отслеживался track.
bag is not very good, попалась me this only possible. молодец store, my closed questions dispute without favor, fully returned and money
bag have quality. straight all seams, neat. торчало thread a pair of, but it is not critical. smell not corrosive, though there is little, выветрился within 3 days. lock good, застёгивается зацеплений without. for вместительные pockets. strap thin, say is powerful, but think подведёт quality. delivery of the month, to russia отслеживаемым with track number. thank you store!
good bag, value for money.
like bag, quality is excellent, came quickly.
excellent bag! брала husband gift he satisfied. order шёл 3нелели smoothly, отслеживался bad track, обновлялся always on time. store recommend!
very happy purchase, delivery fast, казани to 3 weeks.
match commodity description, bag good quality thanks to store, order come fast)