SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages are shipped by standard International Mail, ePacket, USPS or EMS depending on the weight, size of the product and country where the package is to be shipped..
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Superstylez Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://superstylez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good. Look not well attached to the back.
Excellent travel bag))). For everyday life is not quite suitable, there is no hard back for this takes a semi-empty shape.
Looks stylish and multifunctional. More than happy! But it is not very neat: somewhere the seams diverge, you will have to sew. And somewhere used glue, which promises a short life. However, if you independently modify the details, it will go.
I‘m in love with this bag. Quality-wise it seems to be good but I can‘t say how it will look like in long term.
Good bag. Threads do not stick out, the seams are even, and, most importantly, the straps are strong. Delivered to st. petersburg in 22 days. I'm happy
Not a bad backpack, delivery month. Threads do not stick out anywhere, the seams at first glance are strong. The only joint can be seen in the photo, apparently, on the sewing machine the seam aside left, so 4 stars. In the bag itself lay a strap for carrying over the shoulder. In general, the order is satisfied with the exception of the jamb on the seam.
It's cool. There are no protruding threads. Quality is satisfied. I recommend.
very good
The travel bag came very fast. It looks as on the description. I recommend the item and the store.
I ordered a backpack, and a really bag for the gym came. I ordered a big, really baby. I consider expensive for such a bag. Quality, yes, not bad. Yanne
Seams are not very reinforced, but delivers what it promises
Full refound
Nice backpack. thanks
Chic backpack! I was satisfied!
Quality is not the best, but for training Toying will go.
The parcel went very long, but the expectations were worth it! Excellent bag, very comfortable, for sports hall, roomy and well sewn. Thank you store!
Normal
Very good
ok
Received. Thanks.
The backpack is generally clear, strong at first glance cut and material, itself cool, shoulder straps are removed if not needed even can not be seen. I recommend. With the store did not communicate, sent and all right, tracked.
Very cool backpack bag, extremely comfortable and roomy thing
Backpack just fly away what you need all that expected and hoped received an excellent shape very satisfied just class
Arrived perfect and as described. Thanks.
What do you say... Delivery-super fast... Backpack-for 5 c +. .. Seller-good luck and prosperity!!! Very satisfied. take it and will not regret it! You could put 10 stars-without talking would put.
A little upset, thought that it would be a little more. Also, the unpleasant sediment left and the fact that the top of the backpack was slightly torn, namely the lid. With the store did not communicate before the order, after the order and the receipt of the goods probably already meaningless. Delivery to tomsk in less than a month.
For a long time i wanted such a bag. Better than expected. Take everyone big!
A good backpack, the seams are even, how strong the time will show.
Quality bags 5 *, store 5 *.
Small, quality
Qualitatively done, everything is fine. Delivery 2 months, tinplate.
Thanks to the store. Everything came very quickly. Corresponds to the description, the quality is good.
i received the bag with good condition, thanks... good job
If not the joint of the seam would put 5 stars. I will not swear because of this because we have such a place such money not to buy. And so excellent.
Excellent !!!
Norms
Very good bag. Everything everywhere is stitched nothing sticks out. My husband is delighted. Jeans on the bag is real. The color is bright as in the picture. Photo download can not constantly show that the picture is damaged.
The bag really liked, the quality is good, their two sizes, i ordered the one that is bigger, waited a long time because of customs in china or russia, took on sale in november, received only now. the store sent quickly, long went but it was not his fault.
Came on time, corresponds to the description.
All good
Very like it
Good quality, roomy.
Just like the pictures
Great backpack!
The product is fine and stylish take the big one would be better
Definitely recommend to buy
A little bit rough material. Stitching is good. size as per description.
The goods ordered november 10 to "black friday" received the goods on december 15. The product corresponds to the description, really liked the product satisfied
Found маловат. Photo distorts the picture!
Very fast