We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages are shipped by standard International Mail, ePacket, USPS or EMS depending on the weight, size of the product and country where the package is to be shipped..
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Superstylez Store (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://superstylez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is come in 25 days from an order day by Japan. The quality of the product is good and is satisfied according to image. If there is an opportunity, I want to use it again.
ok and like it
Thank you so much for your help. They are very good quality bags and I will buy again from you.
very long добирался...
much beautiful, came well packed! it took for. arrive, but valeu the standby! recommend
bag beautiful, is gently.
fast delivery. ..m gon get more from this store
Very pretty clutch and quick delivery.
This bag is so good, looks luxury, very happy
Placed an order on 21st of August and received my bag on 1st of September. Bag is really nice. Bright red color. There is a bit of smell though, but I guess it will pass after some time. The bag is quite narrow, but shoud fit the essential things like phone, money and lipstick.
Order came quickly excellent product quality, satisfied with the purchase, shop and recommend store, I will order more!!!
All very much. happy with order. order came quickly (3 weeks).
Came quickly... well packed... the bag is beautiful... seen many adhesives savsem not much... roomy for small things... there is a long chain... the color from different photos Seller... I liked... thanks store rekamenduyu
Super fast delivery. I have written 27.07 in Belarus came 08.08. packaged well. inside-tight the inflated bag, outside-several layers pupyrki all firmly shook tape. all intact, never dented, no scratches. Bag-light gray satin very accurate, thin chain, however, mount is not very strong, but it's not for hoz. needs a bag. happy!
Elegant clutch, perfect for a wedding or a fancy event. Nice touch and good material.
Bag is just like in the description, I am very satisfied.