SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages are shipped by standard International Mail, ePacket, USPS or EMS depending on the weight, size of the product and country where the package is to be shipped..
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Superstylez Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://superstylez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The glasses are really cool. Come quickly.
Like the picture, but fragile, like the falcificado that purchase here
Very satisfied with the goods. 17 days went to sochi. this is the fastest delivery of the goods that came to me for all the time. Glasses worthy of this price.
Excellent quality
i recommend you buy from the store they are awesome, caring , the seller communicates awesome with the buyers I give 10 Stars
Excellent product and fast delivery...
Excellent quality, fast delivery! Seller recommend!
Cool
Very good product
Nice glasses. Got fast delivery.
Satisfied
Sunglass is very beautiful, good material.
Very good!
In accordance with the description
I was really surprised about quality. It was amazing.
I like it
Very beautiful, fast delivery.
As always excellent quality and service
Very cool glasses, delivery is fast. Thank you store!
Toppie
The store is excellent, the delivery is fast, ochi
Glasses just like in the photo... came to moldova for 2 weeks, very quickly... very comfortable and light.
Super fast shipping arrived in India in 16 days good quality above product price
Thank you all great
Very cool glasses. Not curves. The store packed well. All without censure. Russia was not tracked. Thank you! I recommend!
Glasses decent, heavy. But very long shipping-more than 2 months. The track was not tracked.
Glasses of excellent quality, packed perfectly, i advise!
Cool, high quality, fast enough
Nice and cool, thank you!
Excellent glasses for their price)
Fast shipping nice product
Very beautiful! My son is happy with it. Beautiful model also
Very nice hand and very good quality super Service
Nice culos