SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages are shipped by standard International Mail, ePacket, USPS or EMS depending on the weight, size of the product and country where the package is to be shipped..
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Superstylez Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://superstylez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice bag..really satisfied
Everything corresponds to the description
super
good
Take, suitable for study, abstracts to drown
Excellent bags, very comfortable
Very satisfied with the shipping time and the Very nice product
The product came in a short time, the color changes, it's lighter. But overall good product
Simple neat folder. The walls are soft. Easy. The price corresponds. I got here fast. Track tracked.
Am satisfied
Just bombing folder excellent quality recommend store.
Delivery was long, 2.5 months, the store extended protection at my request. The bag-folder is not bad, there is a little smell, but i hope it will fade. No claims to the seller, thank you.
You get what you paid for simple as that . Fast shipping
Packed well. It came quickly. Prodovets recommend. A little thread sticks out.
Okay, the only thing the zipper is a part that doesn't close well, it shuts up, i don't know if i can help you.
Quality is normal. The only negative-protruding threads, hinders the work of the snake. A4 documents are placed. The defense ended before the delivery time, but the store extended the protection.
Good quality. Also roomy.
Very good product
I ordered two different, very different in quality, take the one that is more expensive
Super bag, i really liked it...
The quality is really ok, but the color is not as in the picture. It's lighter than navy blue. Still, I really like it and I will probably order some more these days.
For your money bag is good
Good and convenient document bag. In appearance quality. The castle works. Received very quickly, in 1,5-2 weeks. I recommend
The bag is super, came quickly, fully corresponds to the description. I'll buy more. The store is well done.
Delivery is fast but there is smell
I have not had such a fast delivery with ali for 8 days to the moscow region, i recommend everyone, the store umnichka, i will take more
The photo looks cooler, but in general the thing is good, the seams are even, there is not a significant smell.
Very quickly come. No smell.
Norms
Just like the picture. I'm a little later than i expected but it was worth it very biem
Handbag is very comfortable. No smell. All Whole, the seams are even. Seller thanks!
Wine well packaged. He's got some spinning outside but no breakage. I like it very much. It's exactly in the picture. Thank you so much!
Thank you very much for the quality and speed
Really liked
Reached 3 weeks to the moscow region. Made qualitatively, especially for their money. Has a small smell, i think with time it will fade.
Handbags are neatly sewn, on the lock, the zipper opens from above to the bottom (the floor of the bag). Inside is a folder with documents and a thick large textbook, phone and keys. Wear comfortable, compact. I recommend.
Perfect, thank you.
Fast shipping, track tracked all the way. Quality is ok.
very good items i'm so happy thank u so much
Perfect! In this briefcase i can take my notebooks to class, the size is very good
As in the photo
I order a second time, liked people, for them and ordered. Very comfortable and stylish, i advise, take it.
Everything is fine! Thank you!
ok
Good product
Ok.
Everything is fine, only the handles are a little different long!
Excellent
Nishtyak for such granny
Label is not sewn in the center. The rest is fine. There is an inner pocket. Masbook 15 "unfortunately, does not fit.