SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages are shipped by standard International Mail, ePacket, USPS or EMS depending on the weight, size of the product and country where the package is to be shipped..
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Superstylez Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://superstylez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods are quality. Handbag roomy. Justified hope!!
Excellent handbag, many locks and separators. Sent quickly
Good bag price quality
Very satisfied with this bag. Many pockets: 4 accessible from the outside and the inside pocket has good separations. Thanks for the little gift: an elastic for the hair.
Item received in good condition. It's as shown on picture.
Interesting bag, a bunch of secret pockets and compartments. Quality is good.
Beyond praise. 8 days shipping, shipment immediately.
Great bag! Thank you!
Quality is not bad, all seams are neat, there is no unpleasant smell
Very good quality. Just like in the photo. Many pockets, magnetic fasteners securely hold. Packed in several packages. Before the moscow region arrived in 11 days. The order is very satisfied! I recommend! I'll take my mother another bright bag.
Bag really liked, thanks to the store
The product is quite arranged, a little wrong color, thought it would be whiter. Thank you for the gift
I'm very happy with the product , so recommanded
Delivery 9 days. The quality is excellent. Thank you.
In ukraine came for 2 tizhnia. I am super, i am pre-satisfied
The bag came quickly. Wife is happy. Thank You
The bag is excellent. Corresponds to the description. Delivered in 10 days to samara region.
Very glad for fast delivery! 10 days! The bag is made neatly, small, but roomy, inside 3 compartments + 3 outer pockets, in general what you need. The material is soft leatherette dampening on the skin.
The quality is good, very similar to the skin and smell of the skin. Enough pockets. Bags look decent. There was a small hitch from the store: the departure number was given on february 13, and sent only on february 25, but it's not tragic :) Special thanks for the present: hair bands (liked my daughter)
Many thanks for the custom made. The bag came for two weeks with gifts. Excellent and reliable great-grandfather!
Thanks to the store for the fast delivery, the bag is very cool and roomy, i'm very happy! Thank you for the gift-rubber, nice
Fast shipping. The bag is wonderful, i order already such a second, the first was burgundy. Very convenient-many offices, very roomy, despite the size.
Fast delivery, quality is good, but the bag is smaller than the specified sizes! Its length is only 22 cm, instead of the claimed 29 cm. I'm not enough for every day, but, as an option for a walk, perfect.
Excellent bag, came in 14 days. Thanks to the store. I highly recommend!
Delivery to tatarstan 10 days! Good bag, recommend
It's okay.
The bag is excellent, very fast delivery, 2/03 ordered came 13.03 in the nizhny novgorod region
Good quality bag
Ordered 22.02 in voronezh came 14.03. handbag is super, akuratnaya, many compartments color chic! thanks to the store this is the second bag he has.
A good handbag corresponds to the description Came quickly in two and a half weeks There is a small smell, but i think to fade Thank you store for fast delivery
22.02 ordered, 14.03 already came to krasnoyarsk. The bag is excellent, many pockets. The skin is artificial, but not firm, good not rustling lining inside. Color as picture, solid bronze. Packed in a fabric bag, in a pup bag and a postal bag. The store put as a gift rubber, a trifle, but nice. I really liked it, i recommend to buy
Fast delivery. the product is excellent. the wife is very satisfied with the gift. i will continue to cooperate with the store. the store thank you very much.
The goods came 13 days before moscow. Corresponds to the description. Recommend store and product
Took the order in the post office in 10 days. Bag really liked! Beautiful color, quite roomy, quality accessories.
Super!
A pretty handbag, not genuine leather, but a very high quality substitute, so i take one star off. Soft, roomy, sewn remarkably. I'm happy!
VERY GOOD
Pleased that the product (ordered a gray bag) fully corresponds to the description and photo. The lines are smooth, everything is neatly stitched. Important-in a small bag there are many pockets on the locks. The only thing is an unpleasant smell, but it is expected and soon it will fade. A decorative hair band was sent as a gift. The store and the manufacturer express gratitude!
Thank you. Very satisfied with the goods. Packed well. Put another gift. Delivery is fast. Tracking to mail. Thank you.
Delivery from the moment of order 7 days. You are super! The bag is cool, moderately roomy and on the sides for small things there are pockets. That's what i was looking for. Thank you very much
Very good bag. The quality is excellent. Fast shipping. The store is super. Shop advise.
The product corresponds to the description, delivered in the specified time. I recommend the product and the store.
The store did not send the order for a long time, the parcel received in a month. I liked the bag. This is the second already, the first ordered a year ago, the quality is good, for its size is quite roomy. Pockets in front on 2 buttons, behind with a zipper, on the sides 2 pockets with a zipper, in the main compartment are visible in the photo all departments and fasteners
Everything is wonderful, there was almost no smell. To the touch is soft, pleasant.
Handbag fire!! Fully corresponds to the description and pictures. Size as stated +-1 cm (not critical at all). The quality is excellent. Looks cool. Before peter, the order came in less than 2 weeks. Packed securely. With the store did not communicate, there was no need. The product and the seller definitely recommend! I will order more. Great store!
13 days to post office
Handbag really liked! I recommend!
Delivered quickly, the quality is excellent, a small gift, i recommend the store, my wife liked it!!!
The bag is excellent, came to volgograd for 2 weeks. Thank you to the store for the present. i recommend the product.
The bag is cool, fire. Thank you store!!!